First & foremost, we sincerely apologize for the short-ship! Some of the item(s) attached to your recent order may not have shipped out because the item(s) were out of stock.
If an item attached to your original order is out of stock, we will process and ship the remainder of your order and refund your account for the differences in shoe costs and shipping. You will receive an email detailing the changes in your order.
Sometimes during a big sale this can happen for a couple of reasons - either shoe inventory wasn't updated as quickly during high order volume or the last shoe that was available had a possible defect and the warehouse made the decision regarding quality. It is important to us that our customers receive the highest-quality product.