An undeliverable package occurs when it cannot be delivered due to factors beyond the shipper's control, such as address discrepancies, inability to locate the address, incorrect information, mail forwarding, or label issues.
If your package tracking indicates 'undeliverable,' kindly contact our Customer Service team at info@livieandluca.com.
In the event of a package being returned to the sender, shipping fees will be deducted before issuing a refund. Please allow up to 10-14 business days for this process.