How do I make an exchange?

We offer a free, one-time even exchange for the same style and color if you need a different size.

To place your exchange order and print your prepaid return shipping label, please visit our self-service online Returns/Exchanges Center. We will then ship out the exchange order right away so that you get your shoes in a timely manner and the returned merchandise must be received within 30-days of that return authorization date.

Need a different style, color or fit based on sole type?

Start your return and place a new order with our Instant Store Credit feature. You'll then receive step-by-step return instructions, a prepaid return shipping label via email and your Instant Store Credit Voucher. Please note that price differences based on product or category and new shipping fees may apply.

We can only return/exchange products that are purchased directly through livieandluca.com