We are happy to offer one FREE return or exchange on all full priced shoes in their new, unworn condition within 30 days from your purchase date. We can only accept returns on items purchased directly through livieandluca.com, within the contiguous United States.
Please note we can only process a one-time free, even exchange for a different size of the same style and color.
If you wish to exchange for a different style or color, you can use the "Shop Now" feature. Please note, we cannot process a return for an item that has been exchanged. All items marked FINAL SALE cannot be returned or exchanged. We do not offer returns and/or exchanges for orders shipped to Canada at this time. All international orders are FINAL SALE.
We will issue store credit for clothing items returned within 7 days from delivery date. The customer is responsible for return shipping fees. Item must be sent via a traceable method in original condition, unwashed and with original tags. Items that do not meet this criteria will be returned to the customer. For exchanges/store credit please email email@example.com and we will gladly provide details for the return. Once the item has been inspected you will receive a follow up email for the store credit.