We are happy to offer one return or exchange on all non-Final Sale pairs in their new, unworn condition within 45 days from your fulfillment/ship date. We can only accept returns on items purchased directly through livieandluca.com, and shipped within the contiguous United States.
Please visit our self-service Returns/Exchanges Center to print your prepaid label to start your return and/or exchange.
Good to know:
A $5.00 return service fee will be applied to all returns/exchanges. This fee will be automatically deducted from refunds. Exchange orders will be charged the $5.00 service fee at the time the exchange is set up. Customers who opt for Store Credit will have the $5.00 service fee waived.
To exchange for a different style/color, please select the 'Return' option and use our Shop Now feature. Please note: we can only process a one-time exchange and we cannot process a return or exchange for an item that has been exchanged. Items purchased using the Shop Now feature are considered Final Sale and are ineligible for return or exchange.
All items that are discounted in price and/or marked FINAL SALE cannot be returned or exchanged. Please review our Final Sale Policy here.
For details regarding refunds check out our article: How long will it take to get a refund?