How do I change my shipping address once my order has been placed?

If you have entered an incorrect shipping address, please call us as soon as possible toll-free at 888-LIV-LUCA so that we can try to cancel your order before it is en route. Please know that because our goal is to get your package to you as soon as possible, these cancellation requests can be very hard to catch and we appreciate your patience.

Once your package has shipped, we are unable to reroute and UPS charges an additional intercept fee plus transportation fees to change an address which can be changed only through My UPS Choice members. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.